TRAI organizes ‘Consumer Outreach Programme’ in Punjab
Ferozepur, June 20, 2017: Today, Telecom Regulatory Authority of India (TRAI) organized ‘Consumer Outreach Programme’ at Ferozepur by Regional Office, Jaipur – a border district of Punjab – to generate awareness among telecom consumers and other stakeholders.
The programme was open for all the consumers of telecom, broadcasting and cable services and to involve telecom service providers.
The event was presided over by Bhawana Sharma, Advisor and Manish Sexana highlighted about the initiatives taken by TRAI to protect the consumer’s interest and various consumer centric regulations, directions and orders issued by TRAI. They emphasized that more information about TRAI’s plans can be seen on their website. They also made it a point that TRAI is interested in getting a consumer advocacy group or NGOs registered under TRAI to make people aware of consumer benefitting measures, along with the rights and privileges provided for telecom consumers, TRAI regulations concerning communications (UCC), Complaint Redressal Mechanism and Value Added Service (VAS) and put wiser the consumers to stop value added service by calling over toll free number 15523.
A power point presentation was also given that highlighted that the prime task of TRAI is protecting the interest of consumers of telecom services and what are the TRAI’s various measure to make consumers aware of these initiatives. The highlights of the power point presentation were complaint redressal mechanism where in the consumers can call customer care and address their problem. In case the complaint is not addressed properly then consumers can approach Appellate authority of service provider by visiting the portal- www.tccms.gov.in
Mobile number portability is another useful service being provided by TRAI. Under MNP the mobile user can move from one service provider to another keeping their existing number.
Other highlights of the event were that the consumers have an option to selectively receive telemarketing calls and SMS. Value Added services will be activated only after second confirmation by the consumer and it can be deactivated anytime.
Some more helpful information provided were that prepaid users can get their call details, SMS, data and Value Added services from their service provider for a period of past six months. Also mobile connection of prepaid users shall not be deactivated for any period of usage less than 90 days. There is also an offer for roaming subscribers who can avail for full free roaming or partial free roaming in lieu of payment of fixed charges.
Before the event ended there was an interactive session among the TRAI’s representatives, officers of telecom companies, telecom service provider representatives and the audience. As the people of the region face a lot of phone connectivity and broadband problem there were a number of queries and doubt asked.
Sexana said, he will present the suggestions to Delhi office so that new guidelines are issued after due consideration of each point.
The programme was attended by representatives of various operators, consumers and NGOs. Consumer Advoca Groups (CAG) registered by TRAI, played an important role in the programme.
